Refund & Cancellation Policy

1. Free Trial

A 14-day free trial is available without a payment card. No payment is collected for this trial, and it does not automatically become a paid subscription. If you choose to authorize a paid subscription, review its start date, renewal terms, and any trial offer at checkout before confirming.

2. Subscription Billing

When you authorize a subscription, the Monthly plan costs USD $18 per month and the Yearly plan costs USD $144 per year, plus applicable taxes disclosed at checkout. Subscriptions renew at the start of each billing period until canceled. The payment provider and any applicable payment terms are identified at checkout and on your receipt.

3. Cancellation

You may cancel your subscription at any time from Account Settings → Manage Billing or by emailing contact@grantcashflow.com before the next renewal. If the billing portal is unavailable, email us with your account email and request to stop renewal. Cancellation takes effect at the end of your current billing period — you will continue to have full access until that date. Except for the refund cases below, applicable payment-provider terms, or rights required by law, we do not offer prorated refunds for unused time. Canceling a subscription stops future renewal; requesting account deletion is a separate action.

4. Refunds

Refunds are provided in the following cases:

• Accidental renewal: If you forgot to cancel and were charged within the last 7 days, contact us for a refund of your most recent payment.
• Service unavailability: If GrantCashFlow is unavailable for more than 48 continuous hours due to our systems, you may request a prorated refund for the downtime period.
• Non-delivery: If a successful payment does not result in access to the purchased service and we cannot resolve it, request a refund.
• Duplicate charges: If you were charged twice for the same period, we will refund the duplicate charge.

Refund requests are reviewed within 3 business days. Approved refunds are processed back to your original payment method within 5-10 business days.

5. How to Request a Refund

Email us at contact@grantcashflow.com with your account email and the reason for your refund request. Include the date and amount of the charge and order reference if available. Do not include your password or full payment-card details. We respond within 3 business days.

6. Pricing Changes

If we change our pricing, existing subscribers will be notified 30 days in advance and will continue at their current rate until the end of their billing period. You will never be charged a higher rate without notice.

7. Your statutory rights

This policy does not limit mandatory rights under applicable consumer law, including any applicable withdrawal rights. Nothing here restricts rights provided by Stripe's applicable shopper terms, and Stripe is the payment provider named on your receipt. You can contact the payment provider named on your receipt directly for order assistance.

8. Contact

Questions about this policy? Contact us at contact@grantcashflow.com.